Looking for Strata Management Perth? We’re Perth’s largest dedicated strata management company. We partner with Strata Companies like yours to guarantee the smooth and effective running of your strata complex. Our team brings decades of experience and a passion for customer service to strata managers Perth wide – helping property owners enjoy hassle-free strata living.
Enjoy fast turnaround times from a knowledgeable staff backed by an advanced support system.
Access self-service documents and a community portal 24/7, with proactive strata management taking the load off your shoulders.
We foster community initiatives, assist with dispute resolution, and encourage engagement to build harmony in your strata.
Many strata companies across Perth feel powerless when their current strata management isn’t up to scratch – frustrated that their strata manager isn’t communicating well, isn’t following instructions, or isn’t empowering them to succeed. Council members often feel their needs aren’t being met and may have little trust that the manager is doing the right thing by them.
At ESM Strata, we take the management of your biggest asset very seriously. We understand how frustrating a poorly managed strata can be. Like you, we’ve been frustrated by the overly mechanical approach in the strata industry and the complexities of strata law that can leave owners in the dark.
We set out to change this. Our team works tirelessly to prioritize trust and alignment between us and the Council of Owners we partner with. That means things get done in a timely manner, and our focus on clear communication and ongoing education guarantees you feel more in control of your strata company and the outcomes you want to achieve.
Council members who trust ESM to manage their strata company can relax knowing we handle everything – from ensuring your strata company complies with all regulations, through to mitigating conflicts between owners. Our commitment to owner education means you’ll feel empowered to enact positive change and get the most out of strata living, rather than feeling left in the dark.
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If you’re looking for strata management Perth can rely on, get in touch with ESM Strata today – we’re here to help.
We know that when it comes to running your strata company, reliable and timely support is critical. That’s why we offer:
In fact, we have more people working together to support you and your fellow owners than any other strata company in WA, so you can get guidance whenever you need it. This dynamic approach has created a resilient business with a healthy culture. We invest in continual training for our staff and share knowledge across our teams, which means low staff turnover and a highly experienced group at your service. The result? Consistent, expert support and one of the highest client retention rates in the industry.
We harness industry-leading technology to make strata management easier for you. Our innovative tools give your strata community immediate access to information and streamline everyday tasks. From self-service access to accounts and documents, to community engagement tools and an answer for virtually every FAQ, our tech solutions put you in control.
The ESM Customer Portal is an online hub where every owner can quickly and easily access their strata information – levies, meeting minutes, policies, maintenance requests and more – all in one place. It provides 24/7 access to important documents and updates when your strata company needs them, giving you transparency and peace of mind at any time. (No waiting for office hours – your information is always at your fingertips.)
Have a strata question? Our comprehensive Knowledgebase is a platform with hundreds of answers to frequently asked questions. It includes straightforward explanations with references to the WA Strata Titles Act and real-world examples. Owners and council members can easily navigate the ins and outs of strata living and law. This 24/7 resource empowers you with knowledge, helping you make informed decisions and find quick answers without having to call or email.
ESM Strata is a Perth strata management company built around providing the high-quality service and support that owners deserve for 39 years. We’ve adopted a dynamic company structure focused on a strong team culture. This focus has developed great leaders, encouraged continuous knowledge-sharing, and dramatically reduced staff turnover. What does that mean for you? A stable, dedicated team that provides better customer service and guidance – and a partner you can count on for the long run. We’re proud that our client retention is among the highest in the industry, a reflection of our commitment to going above and beyond for the communities we manage. We also allocate ongoing professional development for our staff each year, ensuring our strata managers stay up-to-date and our clients benefit from the most current expertise.
ESM’s one-of-a-kind Customer Service & Support Team is a hybrid of strata managers and customer service specialists. This team is available to answer first-level queries and provide immediate assistance to owners and residents. By handling day-to-day questions and requests promptly, we slash wait times and free up our strata managers to focus on complex issues and strategic support for your strata. The result is responsive, friendly help when you reach out, and strata managers who can devote more attention to managing your property effectively.
Serving on a Council of Owners is a big responsibility – and often, volunteers have lots of questions. We recognise that ongoing education and support for council members is essential. That’s why ESM hosts regular Council of Owners Evenings. These events are an opportunity for council members to meet with our team in a relaxed, informal setting to discuss any strata topics or concerns. Our staff shares updates on important issues and changes in strata legislation, and we answer questions to help councils navigate their duties confidently. It’s one of the ways we go the extra mile to support the people at the heart of each strata community.
With over 39 years of experience supporting strata communities in Western Australia, we bring an unmatched depth of knowledge to the table. Councillors and owners who trust ESM to manage their strata company can relax knowing we’ve seen it all and handled it all before. We take care of every detail, drawing on decades of expertise in strata law, building maintenance, and community management. Our long history means we’re prepared for any challenge, and we use that experience to your advantage. Plus, our commitment to education ensures you’re always getting the latest and best advice from our team. We want you to feel confident that your strata’s management is in expert hands – so you can focus on enjoying the benefits of strata living.
Sustainability is a priority for us – and we believe strata communities can lead the way in making positive environmental change. Because strata properties operate on a larger scale (with shared facilities, common areas, and many residents), even small eco-friendly changes can have a big impact. ESM Strata has a dedicated Sustainability Support Team to help owners and Strata Companies achieve their building’s sustainability goals. Whether it’s improving energy efficiency, installing solar panels, reducing waste, or enhancing green spaces, we guide and support sustainable initiatives for your property. We’re passionate about helping our clients create cleaner, greener living environments that benefit everyone.
Exclusive Strata Management (ESM) is Perth’s largest and most experienced strata management company. We partner with strata companies of all sizes to ensure the smooth and effective running of your strata complex. How do we do it? By building genuine alignment and trust with your Council of Owners, prioritising owner education, living by our co-created values, and committing to the highest levels of support and communication. When we manage your property, you gain a true partner dedicated to helping your community thrive.
With over 39 years in business, ESM today supports more than 850 strata complexes across Perth and WA – representing over 11,700 individual home owners. Our team of nearly 40 strata professionals works together to deliver reliable, responsive service for each client. As WA’s most trusted name in strata management, we invite you to experience the ESM Strata difference for yourself.
Learn more about ESM, discover the latest Strata news and see more of what ESM is undertaking within your area or in the greater Perth region. For specific support on strata-related queries, visit our new support site.
A professional Strata Manager brings expertise and peace of mind to your strata community. They handle all the complex and time-consuming tasks on behalf of the owners – ensuring your property complies with ever-changing strata laws and safety regulations, managing maintenance and repairs promptly, and keeping the finances (budgets, levies, invoices) in order. With a dedicated strata management company in place, your strata company benefits from proactive maintenance, better insurance and contractor management through established networks, and swift resolution of disputes or issues that arise among owners. In short, a professional Strata Manager takes care of the day-to-day headaches and legal requirements of running a strata complex, so that the Council of Owners and residents can enjoy a well-maintained, harmonious property without the stress. It means protecting the value of your property and saving you time, while ensuring nothing is overlooked.
ESM Strata manages all types of strata-titled properties across Perth and Western Australia. Our portfolio includes residential apartment buildings, survey strata complexes, mixed-use developments, commercial and retail strata properties, as well as smaller residential group dwellings. Whether your strata community has just a few units or hundreds, we have the experience and resources to manage it effectively. We tailor our approach to the size and needs of each strata – providing the same level of care and professionalism to a small self-managed group as we do to a large multi-building development. If it’s a strata titled property, chances are we’ve managed one like it and can apply that know-how to support your community.
ESM Strata stands out among strata management companies Perth owners might consider thanks to our unique blend of experience, team structure, and philosophy. Firstly, we are one of Perth’s longest-established specialists in strata management, with nearly 40 years of local experience – that history means we’ve developed proven processes and deep knowledge of WA strata legislation. Secondly, we take a team-based approach: our strata managers are supported by a dedicated in-house support team and an education department, which is not something you’ll find everywhere. This means quicker responses and more expertise at your service. We also offer resources like our 24/7 online portal and extensive knowledgebase, showcasing our commitment to transparency and owner empowerment. Lastly, our customer-first ethos truly sets us apart – we focus on building trust with every Council of Owners, communicating proactively, and fostering a positive community spirit. We are proud to be an award-winning strata company as well, recognised within the industry for excellence. All of these factors combined make ESM a trusted partner that goes above and beyond standard strata management in Perth.
Switching to ESM Strata is a straightforward process, and we’re here to guide you every step of the way. The first step is to contact us for a free consultation or quote. We’ll discuss your strata’s needs and provide a clear proposal outlining our services and fees. Once your Council of Owners decides to proceed, we handle the transition for you. This includes liaising with your current strata management company to obtain all the necessary records, financial documents, and handover materials. We will communicate with owners about the change to ensure a smooth onboarding. Our team has extensive experience onboarding new strata complexes, so we work efficiently to ensure there’s no disruption in service. From day one of managing your property, we’ll be already up to speed. In summary, you let us know you’re ready for better strata management, and we take care of the rest – making the switch as seamless and hassle-free as possible for your strata company.
A Strata Company refers to the collective body of owners within a strata scheme. The strata company is responsible for managing and maintaining common property which is jointly owned by each owner. Strata Management Companies, on the other hand, are companies like ESM Strata who are engaged to assist your Council of the Strata Company with the day to day running of the complex.
Get in touch with us via our contact form, email or phone. Our team of Strata Specialists get to know your Strata Company and work with you to understand your property needs and put together a proposal on how we can partner to deliver effective Strata Management services
Wondering how to move across to ESM from another Strata Management Company? Discover a guide here.
Get the latest info about managing your Strata Company
Visit our Knowledgebase for answers to your FAQ’s
ESM Strata Pty Ltd
Suite 15, 443 Albany Highway, Victoria Park WA 6100
Phone: 08 9362 1166
Email: [email protected]
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