Sustainability in Strata

“Our ESM Strata Company Manager, has been and continues to be an efficient, prompt, friendly & helpful guiding light for our Como strata complex.”

BruceGlen Close

“Our building with 8 units has been well managed by ESM for over 5 years, when we replaced our previous Strata Management Company. The servicing of the buildings and the common areas has been first class, and work requests, urgent or otherwise, are always responded to and completed in a timely, cost-effective manner. Our Strata Manager promptly and effectively addresses issues raised with him, and we are happy to continue to work with him and use ESM to manage our property.”

OwnersMitchell Village

“As Chairman of the Strata Council of Edmund Court, a 14 unit residential strata property in Fremantle, I am pleased to provide this testimonial for our Strata Manager, ESM Strata.
ESM have been our Strata Manager over several years and have always provided excellent service through their representative, Luke Brown.
We have appreciated ESM's prompt attention to obtaining quotes and arranging maintenance work, ensuring our compliance with legislation and efficient communications with the owners and Strata Council.”

ChairmanEdmund Court

“As Chair of the Council of Owners, I have worked with ESM for the last 10 years, and have always found their staff to be prompt in responding to queries, scrupulous in managing our funds, and knowledgeable in strata legislation and procedures. I recommend their services.”

ChairBelmont

“I write to commend you and your Team at ESM Strata on your management of our Strata. I have owned Unit 6 for 8 years and been on the Strata Council for six of those years. There have been some complex and frustrating problems that have arisen over that time. Overall your help and assistance has been invaluable and is greatly appreciated.”

JamesComo

“As a complex of first-time home owners the guidance, support and professionalism of the team at ESM has been invaluable. Our Strata Manager always provides easily detailed replies to our queries that are easily understood and has proven to be consistently attentive and proactive. Her assistance has been invaluable in navigating our first three years and we look forward to continuing the relationship for many more.”

Seb

“ESM has been the Strata Manager for our apartments for many years. I have always found Paul to be responsive, knowledgeable, professional and helpful. ”

“The whole onboarding process has been really beneficial for this property and this council – we also managed to retain the same council so looking forward to a strong year ahead.”

“We are extremely satisfied with the services ESM provide, we are even more impressed with Jake & Paul's patience with our strata group. We have recommended ESM to our friends who have investment properties in strata situations. The knowledge base and professionalism of ESM is impressive to say the least. If we are fortunate enough to purchase into another strata situation, we would definitely want ESM as our representative. Thank you for your outstanding service.”

“From my recent dealings with ESM at a Strata Manager level, I am very satisfied with the level of service provided by ESM as our Strata Managers. Additionally, the accounts team are swift in reimbursing any claims I make in regards to strata expenses. Overall, I would rate my recent experience with ESM as a Strata Manager as Very Good.”

“I’m a member of two strata companies in Melbourne and three in WA. I’m the chairperson of one in WA and on the owner’s council of three others, two in WA (one of which is ESM) and one in Melbourne. ESM is amazing with its expertise and, most importantly, its speedy service and friendly staff. One strata I’ve been a council member of for over three years gives appalling service and advice so I know what very poor service looks like. I’ve found, over the years, that this company is well-known for its poor service. ESM, in comparison, I highly recommend to others as giving outstanding service and useful advice.”

Chairperson

“We have been more than happy with ESMs' management and the handling of our strata complex. Particularly when considering Ravi had the difficult task of taking on the management role after a long period of conflict within the strata among the owners, due to being self managed. We have found Ravi to be very helpful and always replies to any queries in a timely and professional manner. ”

“I have been in the property maintenance industry for twenty five years plus (running my own business for fifteen years) and have dealt with numerous strata and real estate businesses over the journey and can honestly say that I have never experienced anything even close to the high level of service your staff give (courtesy, integrity, approachable and thorough), on a consistent basis. I consider it a privilege to contract work with ESM.”

Supplier

“We are extremely lucky to have ESM looking after the property, consistently going above and beyond. ESM's ability to operate with a cool head and navigate difficult situations within the complex is invaluable. The majority of situations that arise the residents would rather avoid and not get involved, meaning it is ESM who gets lumped with the problem (and resolving it). Their ability to diffuse these situations is not something others have been able to do, hence why the complex has cycled through a number of property managers. Not only is the compliance side of the property management impeccable he creates harmony within the complex. Such service ensures the complex continues to use ESM into the future. ESM's outstanding service should not go unrecognised or unrewarded. ”

“Being a property manager, I rely a lot of Strata performance when dealing with certain issues. I have been very impressed with their level of service, the quick response and turn-around time and timely follow up.”

“It has been such a delight to work with you. On behalf of the council, thank you for all your care and support. It has truly been a pleasure. ”

“From my perspective when ESM took over the complex it was in disarray and there had been no real direction/guidance with regard to by-laws. In some cases no understanding of them or how to apply them. We had no Council of Owners and our finances were in a terrible mess with so many owners at the time in arrears. We were nearly broke. This is not the case now.
Through the guidance of ESM more so Gonzalo I feel the we are in a much better place and I am more than happy with the services that we get.
As the Council of Owners now vice chair I am sure you will get some not so positive feedback which is to be expected within such a large complex where some owners do not fully understand the complexity of strata and believe we should be entitled to more.
I understand that our complex prior to ESM had undergone many changes to By-laws hence the change in entitlements which ESM are now dealing with.”

“We are very happy with the service that ESM Strata provides to our strata company.
Recently all members of our Council of Owners were asked to provide an assessment of the service provided by ESM Strata. They were unanimous in their opinion that ESM Strata provides a high level of service to LPV and we are getting good value for money.
The level of support provided by ESM is excellent and she provides high level professional advice whenever it is requested.
We are in the second year of having ESM Strata as our strata manager and it is a far cry from what we experienced with our previous strata manager.”