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After-Hours Maintenance Support

What is Emergency Maintenance?

A quick view version of this guide can be downloaded here

Emergency Maintenance is an issue that occurs after hours and requires immediate rectification for the safety of all owners and residents or an issue with the building that will cause further damage if not addressed immediately.

In case of an emergency such as fire, injury or theft, please call 000 immediately.
For an after-hours emergency, an Owner may choose to contact their Strata Company insurer directly, in order to have an assessor attend. Details of your Strata Company insurance provider are detailed and distributed annually in the Notice of Annual General Meeting documentation.

If you are a tenant, you are not authorised to arrange repairs without permission from the owner of the unit. Please contact the person you pay rent to (either the owner or property manager) and report the matter directly to them so they can action.

Please email us to notify us of the issue and the action you have taken.

Who covers the cost

Some contractors will invoice the Strata Company directly depending on the work required. However, it may be requested that the owner pays for these services on the spot. Owners may seek reimbursement from the Strata Company.

Please Note:

  • The Council of your Strata Company reserves the right to refuse payment of after-hour invoices if they are considered to be non-urgent.
  • If the cost of this service is deemed to be the lot owner’s responsibility, the fee will be on-charged to them.

If you are an owner or Property Manager, please see the below list of contractors which can be contacted directly after-hours. ESM reserves the right to refuse payment of after-hours invoices if they are considered to be non-urgent.  Please note that if the cost of this service is deemed to be the lot owner’s responsibility, the fee will be on-charged to them.

western power outages - exclusive strata management

Loss of Power Supply

In case of a power outage affecting multiple units in the complex, please contact Western Power initially to check if there is an outage in the area.

Contact Western Power about power outages directly on either;

Phone: 13 13 15

Website: https://www.westernpower.com.au/faqs/outages/

atco gas outages - exclusive strata management

Loss of Gas Supply

In case of a gas outage affecting multiple units in the complex, please contact ATCO Gas initially to check if there is an outage in the area.

Contact ATCO Gas about gas outages directly on either;

Phone:13 13 52

Website: https://www.atco.com/en-au/selfservice/gas/gas-outage-map.html

water corporation water outages - exclusive strata management

Loss of Water Supply

In case of a water outage affecting multiple units in the complex, please contact Water Corporation initially to check if there is an outage in the area.

Contact Water Corporation about water outages directly on either;

Phone: 13 13 75

Website: http://www.watercorporation.com.a u/faults/check-for-water-outages

Recommended contractors

Below is a list of suggested contractors, should any of these not be available you can arrange a suitably qualified alternative. Please advise ESM Strata of any action taken as soon as possible.
Please note, whilst these contractors will endeavour to be available for after-hours work, prior bookings and schedules may impact that availability at any given time. If you cannot make contact with listed suppliers, try another contractor of your choice. 

URGENT ELECTRICAL
Steven Murphy Electrical
9381 7711 (will divert to after-hours number)
bookings@smec.net.au

JTK Property Services
0423 880 774
service@jtk.com.au

URGENT GLASS BREAKAGE
Glass Plus
0419 777 001
glasspluswa@gmail.com

URGENT SECURITY GATE        
Look for a manual override key and contact the authorised gate technician.
Note: Gates stuck open are considered non-urgent. 

URGENT LIFT/ ELEVATOR
Refer to the signage at your complex and contact the
authorised lift technician for assistance.

URGENT FIRE SAFETY                    
Banhams WA
9206 0017
admin@banhamswa.com.au

URGENT STORM DAMAGE
State Emergency Services
9323 9300 or 132 500

URGENT PLUMBING

Hayes Plumbing (NOR)
0411 546 108
hayesplumbing@iinet.net.au

Ballantyne Plumbing Gas & Elec
9535 4365
works@bacps.com.au

Watch these clips from Plumbing Bros for plumbing tips.

*Disclaimer: the information provided is for guidance and not ESM Strata’s advice.