ESM began as a small family business and we work hard to ensure we keep that family environment alive. Regardless of how many relationships we have within the business and with our external stakeholders we continue remain a team that are all aligned to our joint vision and purpose.
ESM utilises a teaming framework that enables us to support one another better for the benefit of our customers and other stakeholders. So even though you may be communicating with one Strata Manager who knows your property the best, they are supported by their greater strata team, a strong customer service and support team as well as a leadership team.
Most of the ESM staff members are also part of voluntary teams that support the business in other ways. For example we have an education and training team, legal team, business development team and events team who each work towards their own goals and projects to support the company.
Whilst we are a relatively small organisation, the diversity of our people and the teams they are a part of is something that we are very proud of and we believe is one of the main factors that has enabled us to become not only Western Australia’s largest dedicated strata management company but arguably WA’s market leader.
Every individual at ESM is offered a training levy to further their own education and all take part in internal training programs delivered by in-house specialists and external consultants. Our Strata-specific courses are backed by Strata Community Australia (WA), who are the peak industry body for employees and organisations working in the strata management services sector.
Our Leadership team includes Jake Kneebone, one of WA’s leading experts in the strata community, who has been actively involved in the industry for more than 35 years.
ESM Strata Management Team – Diamond
Although your property may be represented by one specific Strata Manager at ESM, they are part of a larger Strata Team who support each other to ensure you receive the best service and most relevant advice when you require it. Our Strata Management teams are led by a dedicated team leader who is able to provide additional support and training to their team when required.
ESM Strata Management Team – Emerald
Although your property may be represented by one specific Strata Manager at ESM, they are part of a larger Strata Team who support each other to ensure you receive the best service and most relevant advice when you require it. Our Strata Management teams are led by a dedicated team leader who is able to provide additional support and training to their team when required.
ESM Customer Service & Support Team
The CS&S team provides support in both administration and accounts to customers, suppliers and ESM staff. This team works closely with councillors and owners in some of the daily running and activities of their Strata Companies including providing communications to proprietors and handling invoices and work orders for maintenance work.
ESM Leadership Team
The ESM Leadership team has significant combined experience that covers Strata Management, property development, culture, people and finance. The team includes Jake Kneebone, one of WA’s leading experts in the strata community, who has been actively involved in the industry for more than 30 years.
ESM Business Development Team
The purpose of the ESM Business Development team is to support the transition of new customers over to ESM from their previous Strata Management Company. The ESM Business Development team responds to all business requests and looks for ways to demonstrate the ESM values to the wider community.
ESM Education and Training Team
The ESM Education and Training team looks after communication and training for all ESM Stakeholders including Staff, Customers and Suppliers. The team looks after all internal training and is responsible for populating information for our support portal and knowledgebase. This team is also responsible for our communications on Social Media.
