Mediation Services

Helping Strata Community members find solutions to achieve better outcomes.

ESM Strata is pleased to offer professional Mediation Services as a value-added solution for Strata Communities. Lead by an accredited mediator and Strata specialist.

Disputes within strata communities are often unavoidable, but they don’t have to escalate into prolonged conflict or costly legal proceedings. Whether it’s a disagreement over by-laws, noise, common property, or decision-making between owners and the council of the Strata Company, unresolved tension can damage relationships and stall important decisions.

ESM Strata’s Mediation Services offer a practical, impartial way to work through these challenges, giving everyone a structured space to be heard and to find a resolution that holds.

Led by Jade Ignacio, an Accredited Mediator trained through the Mediation Clinic at The University of Western Australia, our approach is built on respect, fairness, and a genuine commitment to better outcomes. Rather than imposing decisions, mediation empowers the parties involved to shape solutions that work for their specific situation, often faster and at a fraction of the cost of traditional avenues.

The result is not just a resolved dispute, but a stronger, more cohesive community better equipped to move forward together.

How we help:

We ensure your company always complies with the Strata Titles Act. We also support you in the smooth and efficient running of all Strata Company related matters.

Proactive Solutions

Resolve disputes early, reduce escalation, and support stronger relationships.

Shared Outcomes

A structured process that empowers parties to create solutions that work for them.

Faster and Cost-Effective

Save time and reduce costs compared to traditional legal proceedings.

Facilitation and Decision-Making

Guide groups through structured processes to achieve shared understanding and action.

Get to Know Jade;

With experience in the strata industry since 2020, combined with a background in the oil and gas and hotel management sectors, Jade brings a balanced and people-focused approach to dispute resolution.

In 2024, Jade completed the Nationally Accredited Mediator Training through the Mediation Clinic at the Law School of the University of Western Australia and continues to undertake ongoing professional development in mediation and conflict resolution.

Passionate about preserving relationships, Jade’s goal is to help parties find outcomes where everyone feels heard, respected and able to move forward positively.

Mediation activities are covered under ESM’s Professional Indemnity Insurance Policy.

Accredited Mediator
Jade Ignacio will be your Mediation Partner in Understanding and Resolution. Guided by purpose, values, and a commitment to respectful outcomes.

Get a quote for
mediation services

Get in touch with our leadership team by filling out the form on the right. We will review the information provided and put together a proposal on how we can support you, or get in touch if we require more information.

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ESM Strata Pty Ltd
Suite 15, 443 Albany Highway, Victoria Park WA 6100

Contact Information

Phone: 08 9362 1166
Email: [email protected]

Opening Hours

Monday – Friday : 9:00am to 4:00pm

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Our commitment to a safe and respectful environment

ESM Strata is committed to providing a safe, professional and respectful environment for our staff, clients, contractors and visitors. We expect all interactions with our team to be conducted respectfully and courteously.

Zero tolerance for inappropriate behaviour

We do not tolerate offensive or abusive language, aggressive or intimidating behaviour, threats, or any conduct that makes our people feel unsafe. This applies to all interactions, whether in person, by phone, video call or any other form of communication.

If you are unhappy or have a concern, please let us know here and our leadership team will be in touch.

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