From the ESM Strata family to yours we wish you and your loved ones a happy holiday and thank you for your ongoing business over the past year.
From the ESM Strata family to yours we wish you and your loved ones a happy holiday and thank you for your ongoing business over the past year.
It has been wonderful supporting you and your fellow council members throughout 2025 and we are looking forward to continuing to work with you in 2026!
I need help over the break!
Don’t worry ESM Strata have a team of staff available to help on the following days.
Click here to read our article on festive season etiquette in a strata company.
Need a contractor over the holiday break?
Who should you call when you need after hours assistance?
In case of an emergency such as fire, injury or theft, please call 000 immediately.
What is Emergency Maintenance?
Emergency Maintenance is classified as an issue that occurs after hours and requires immediate rectification to ensure the continued safety of all owners and residents, or will cause further damage to the building if not addressed immediately.
If you are a tenant, you are not authorised to arrange repairs without permission from the owner of the unit. Please contact the person you pay rent to (either owner or property manager) and report the matter directly to them so they can action.
Who covers the cost?
Some contractors will invoice the Strata Company directly depending on the works required, however it may be requested that the owner pays for these services on the spot. Owners may seek reimbursement from the Strata Company.
Please note
- The Council of your Strata Company reserves the right to refuse payment of after-hours invoices if they are considered to be non-urgent.
- If the cost of this service is deemed to be the lot owner’s responsibility, the fee will be on-charged to them.
Recommended contractors
Below is a list of suggested contractors, should any of these not be available you can arrange a suitably qualified alternative. Please advise ESM Strata of any action taken as soon as possible.
Please note, whilst these contractors will endeavour to be available for after-hours work, prior bookings and schedules may impact that availability at any given time. If you cannot make contact with listed suppliers, try another contractor of your choice.
CHRISTMAS TRADING CONTRACTORS 2025
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PLUMBING |
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Ballantyne Plumbing |
AVAILABLE – Working normal hours – Xmas day additional rate |
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AVAILABLE –Fully operational throughout the entire Christmas and New year period with 24/7 support. |
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JTK Property Services |
Closed from 04.30 pm 18th December 2025 and re-opening as normal at 8.30am on 5th January 2026. Outside these hours Matt Dorotich will receive calls to mobile and routinely monitor the emails for issues of an urgent nature. Please note they cannot guarantee always being available and able to assist.
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ELECTRICAL |
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Ballantyne Electrical |
AVAILABLE – Working normal hours – Xmas day additional rate |
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Boyan Electrical 9201 1037 or 0417 960 851 |
AVAILABLE will be closed from Thursday 25th December until 5th January. During this time skeleton crew in place for any urgent works required |
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GLASS BREAKAGE |
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Premier Glass & Mirrors |
AVAILABLE – Apart from the Public Holidays we will have a skeleton staff operating throughout. emails and phone will be monitored – including after hours.
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GENERAL MAINTENANCE |
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Trayd Australia Updated |
UNAVAILABLE Closed from 04.00pm 24th December 2025 and re-opening as normal at 7.00am on 05th January 2026 |
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JTK Property Services
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UNAVAILABLE Closed from 04.30 pm 18th December 2025 and re-opening as normal at 8.30am on 5th January 2026. Outside these hours Matt Dorotich will receive calls to mobile and routinely monitor the emails for issues of an urgent nature. Please note they cannot guarantee always being available and able to assist |
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FIRE SAFETY |
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Banhams WA Do not send WO
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Closed from lunch time on 19th December 2025 and re-opening as normal at 8.30am on 5th January 2026. No routine maintenance carried out. But AVAILABLE to assist with after hours and urgent matters. Please call 08 9206 0017
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SECURITY GATE |
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Look for a manual override key and contact the authorised gate technician. |
AVAILABLE |
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LIFT/ELEVATOR |
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Refer to the signage at your complex and contact the |
AVAILABLE |
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STORM DAMAGE |
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State Emergency Services |
AVAILABLE |
