From the ESM Strata family to yours we wish you and your loved ones a happy holiday, and thank you for your ongoing business over the past year.
It has been wonderful supporting you and your fellow council members throughout 2021 and we are looking forward to continuing to work with you in 2022!
I need help over the break!
Don’t worry ESM Strata have a team of staff available to help on the following days.
Click here to read our article on festive season etiquette in a strata company.
Need a contractor over the holiday break?
Who should you call when you need after hours assistance?
In case of an emergency such as fire, injury or theft, please call 000 immediately.
What is Emergency Maintenance?
Emergency Maintenance is classified as an issue that occurs after hours and requires immediate rectification to ensure the continued safety of all owners and residents, or will cause further damage to the building if not addressed immediately.
If you are a tenant, you are not authorised to arrange repairs without permission from the owner of the unit. Please contact the person you pay rent to (either owner or property manager) and report the matter directly to them so they can action.
Who covers the cost?
Some contractors will invoice the Strata Company directly depending on the works required, however it may be requested that the owner pays for these services on the spot. Owners may seek reimbursement from the Strata Company.
- The Council of your Strata Company reserves the right to refuse payment of after-hours invoices if they are considered to be non-urgent.
- If the cost of this service is deemed to be the lot owner’s responsibility, the fee will be on-charged to them.
Below is a list of suggested contractors, should any of these not be available you can arrange a suitably qualified alternative. Please advise ESM Strata of any action taken as soon as possible by emailing email@example.com
URGENT SECUIRTY GATE
Look for a manual override key and contact the authorised gate technician. Note: Gates stuck open are considered non-urgent.
URGENT STORM DAMAGE
State Emergency Services 9323 9300 or 132 500
URGENT FIRE SAFETY
Banhams 0406 807 418 or firstname.lastname@example.org
Office is closing from 23 Dec – 10 Jan BUT will still accept call after hours.
URGENT LIFT REPAIRS
Refer to the signage at your complex and contact the authorised lift technician for assistance.
URGENT GLASS REPAIRS
Premier Glass & Mirrors 9361 9736 or email@example.com
TRAYD Australia 9321 9321 firstname.lastname@example.org
JTK Property Services 0423 880 774 or email@example.com
JTK Property Services 0423 880 774 or firstname.lastname@example.org Office is closing from 22 Dec – 4 Jan BUT will still accept call after hours.
Ballantyne Plumbing 9535 4365
Watch these clips from Plumbing Bros for plumbing advice
*Disclaimer: the information provided is for guidance and not ESM Strata’s advice.