From the ESM Strata family to yours we wish you and your loved ones a happy holiday and thank you for your ongoing business over the past year.
It has been wonderful supporting you and your fellow council members throughout 2023 and we are looking forward to continuing to work with you in 2024!
I need help over the break!
Don’t worry ESM Strata have a team of staff available to help on the following days.
- December 22, 2023 (Friday) – Office Closed
- December 23, 2023 (Saturday) – Office Closed
- December 24, 2023 (Sunday) – Office Closed (Christmas Eve)
- December 25, 2023 (Monday) – Office Closed (Christmas Day)
- December 26, 2023 (Tuesday) – Office Closed (Boxing Day)
- December 27, 2023 (Wednesday) – Support Staff Available 9 – 5
- December 28, 2023 (Thursday) – Support Staff Available 9 – 5
- December 29, 2023 (Friday) – Support Staff Available 9 – 5
- December 30, 2023 (Saturday) – Office Closed
- December 31, 2023 (Sunday) – Office Closed (New Year’s Eve)
- January 1, 2024 (Monday) – Office Closed (New Year’s Day)
- January 2, 2024 (Tuesday) – Office Closed
- January 3, 2024 (Wednesday) – Support Staff Available 9 – 5
- January 4, 2024 (Thursday) – Support Staff Available 9 – 5
- January 5, 2024 (Friday) – Support Staff Available 9 – 5
- January 6, 2024 (Saturday) – Office Closed
- January 7, 2024 (Sunday) – Office Closed
- January 8, 2024 (Monday) – Office Closed
- January 9, 2024 (Tuesday) – Office Re-opens
Click here to read our article on festive season etiquette in a strata company.
Need a contractor over the holiday break?
Who should you call when you need after hours assistance?
In case of an emergency such as fire, injury or theft, please call 000 immediately.
What is Emergency Maintenance?
Emergency Maintenance is classified as an issue that occurs after hours and requires immediate rectification to ensure the continued safety of all owners and residents, or will cause further damage to the building if not addressed immediately.
If you are a tenant, you are not authorised to arrange repairs without permission from the owner of the unit. Please contact the person you pay rent to (either owner or property manager) and report the matter directly to them so they can action.
Who covers the cost?
Some contractors will invoice the Strata Company directly depending on the works required, however it may be requested that the owner pays for these services on the spot. Owners may seek reimbursement from the Strata Company.
Please note
- The Council of your Strata Company reserves the right to refuse payment of after-hours invoices if they are considered to be non-urgent.
- If the cost of this service is deemed to be the lot owner’s responsibility, the fee will be on-charged to them.
Recommended contractors
Below is a list of suggested contractors, should any of these not be available you can arrange a suitably qualified alternative. Please advise ESM Strata of any action taken as soon as possible.
Please note, whilst these contractors will endeavour to be available for after-hours work, prior bookings and schedules may impact that availability at any given time. If you cannot make contact with listed suppliers, try another contractor of your choice.
CHRISTMAS TRADING CONTRACTORS 2023
| PLUMBING | |
| Ballantyne Plumbing 9535 4365 or works@bacps.com.au |
AVAILABLE – Working normal hours –Closed Public holidays – Xmas day additional rate |
| JTK Property Services 0423 880 774 or service@jtk.com.au |
closed from 11.00am Wednesday 20 December 2023 and re-opening as normal at 8.30am on Tuesday 2 January 2024. Outside these hours Matt Dorotich will receive calls to mobile and routinely monitor the emails for issues of an urgent nature. Please note they cannot guarantee always being available and able to assist. |
| ELECTRICAL | |
| Ballantyne Electrical 9535 4365 or works@bacps.com.au |
AVAILABLE – Working normal hours –Closed Public holidays – Xmas day additional rate |
| Trayd Australia 9321 9321 or services@trayd.com |
AVAILABLE – Working normal hours with skeleton crew |
| GLASS BREAKAGE | |
| Premier Glass & Mirrors 9361 9736 or premglass@bigpond.com |
AVAILABLE – Apart from the Public Holidays we will have a skeleton staff operating throughout.
emails and phone will be monitored – including after hours. |
| GENERAL MAINTENANCE | |
| Trayd Australia 9321 9321 or services@trayd.com |
AVAILABLE – Working normal hours with skeleton crew |
| JTK Property Services 0423 880 774 or service@jtk.com.au |
Closed from 11.00am Wednesday 20 December 2023 and re-opening as normal at 8.30am on Tuesday 2 January 2024. Outside these hours Matt Dorotich will receive calls to my mobile and routinely monitor the emails for issues of an urgent nature. Please note I cannot guarantee always being available and able to assist. |
| FIRE SAFETY | |
| Banhams WA
Do not send WO – Call 0406 807 418 |
Office is closing from 22 Dec – 08 Jan BUT will still accept call after hours. AVAILABLE for after hours |
| SECURITY GATE | |
| Look for a manual override key and contact the authorised gate technician. Note: Gates stuck open are considered non-urgent. |
AVAILABLE |
| LIFT/ELEVATOR | |
| Refer to the signage at your complex and contact the authorised lift technician for assistance. |
AVAILABLE |
| STORM DAMAGE | |
| State Emergency Services 9323 9300 or 132 500 |
AVAILABLE |
*Disclaimer: the information provided is for guidance and not ESM Strata’s advice.
