Get in touch with us via our contact form, email or phone. Our team of Strata Specialists get to know your Strata Company and work with you to understand your property needs and put together a proposal on how we can partner to deliver effective Strata Management services
Privacy Policy
Effective Date: 1st February 2025
ESM Strata Pty Ltd (“ESM Strata,” “we,” “our,” or “us”) is committed to protecting the privacy of our clients, property owners, council members, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging our services or using our website, you consent to the collection, use, and disclosure of your personal information as described in this policy.
1. Scope of This Policy
This Privacy Policy applies to all personal information collected by ESM Strata in connection with our strata management services, website, and any other interactions with us. It explains:
- What personal information we collect and why.
- How we use and protect your personal information.
- Your rights regarding your personal information.
- How to contact us with privacy-related questions or concerns.
2. What Personal Information We Collect
We only collect personal information when we are under a contractual relationship with a client and when the client provides us with the data necessary to fulfill our strata management services. The types of personal information we collect include:
2.1 Identity Information
- Name, address, email address, and phone number.
2.2 Property Information
- Lot ownership details, levy payment history, and strata plan details.
2.3 Communication Records
- Emails, meeting notes, and correspondence related to strata matters.
2.4 Non-Personal Information
- When you visit our website, we may collect non-personal information such as IP addresses, browser type, and usage data through cookies and analytics tools. This information is used to improve our website and user experience.
3. How We Collect Personal Information
We collect personal information in the following ways:
3.1 Directly From You
- Through emails, phone calls, in-person meetings, or online forms.
3.2 From Third Parties
- Through the Strata Company records that are provided to us when we are engaged by the Council of the Strata Company.
- From other parties involved in strata management, such as legal representatives or service providers.
3.3 Through Online Portals
- Through platforms like PIQ Portal, where lot owners and council members access strata-related information. However, we do not collect or store login credentials for these portals.
4. Why We Collect Personal Information
We collect and use personal information only for the purposes necessary to fulfill our contractual obligations and provide strata management services. These purposes include:
4.1 Service Delivery
- Managing and administering strata schemes, including issuing notices, managing meetings, and maintaining records.
4.2 Communication
- Responding to enquiries and communicating about strata matters.
4.3 Compliance
- Complying with legal and regulatory obligations under strata legislation.
4.4 Website Improvement
- Using non-personal information to improve our website and provide a better user experience.
5. How We Protect and Store Your Information
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. Our security measures include:
5.1 Secure Storage
- Storing documents and digital records securely.
5.2 Restricted Access
- Limiting access to personal information to authorized staff only.
5.3 Regular Reviews
- Conducting regular reviews of our security measures and data handling practices.
6. How We Share Personal Information
We do not sell personal information. However, we may share it in the following circumstances:
6.1 With Strata Councils and Committees
- To fulfill strata management responsibilities.
6.2 With Service Providers and Contractors
- For strata maintenance, repairs, or other services necessary as instructed by the Council of the Strata Company.
6.3 With Legal and Regulatory Bodies
- Where required by law or to comply with legal obligations.
When personal information is shared with third parties, we ensure they handle it in compliance with privacy laws and our contractual agreements.
7. Your Rights and Access to Information
You have the following rights regarding your personal information:
7.1 Access
- You can request access to the personal information we hold about you.
7.2 Correction
- You can request corrections if your information is incorrect or outdated.
7.3 Opt-Out
- You can opt out of receiving certain communications from us.
To exercise these rights, please contact us using the details provided in Section 9.
8. Cookies and Website Usage
When you visit our website, we may collect non-personal information through cookies and analytics tools. This helps us improve our website and provide a better user experience. You can manage cookie settings through your browser.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
ESM Strata Pty Ltd
15/443 Albany Highway, Victoria Park
[email protected]
08 9362 1166
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
